Exports Officer: Africa Exports

Introduction

South Africa’s premier supplier of Personal Protective Equipment (PPE), Cleaning Chemicals, Paper Products, Industrial Consumable Supplies and Workwear is looking for a Key Accounts Officer: Africa to join their successful team.

Scope:

A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business.

The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth.

Duties & Responsibilities

Order Management:

• Process customer orders, ensuring accuracy and timely entry into the system.
• Monitor order status and communicate updates to customers and internal stakeholders.
• Coordinate with the logistics departments to ensure timely fulfilment of orders.

Documentation and Compliance:

• Prepare and review export documentation, including invoices, packing lists, and certificates of origin.
• Ensure compliance with international trade regulations and company policies.
• Maintain accurate records of all export transactions and related documentation.

Customer Support:

• Serve as the primary point of contact for customers in the African market, addressing inquiries and resolving issues promptly.
• Provide information on product availability, pricing, and shipping schedules.
• Assist customers with after-sales support and coordinate with the product team for any product-related concerns.

Sales Coordination:

• Assist in the preparation of sales presentations, proposals, and reports.
• Coordinate and communicate with distributors, agents, and other partners in the African market.

Logistics Coordination:

• Liaise with freight forwarders, carriers, and customs brokers to arrange shipments.
• Track and manage shipments to ensure timely delivery to customers.
• Handle any logistical issues that arise during the export process.

Reporting and Analysis:

• Prepare regular reports on sales activities, order status, and market conditions.
• Analyse sales data to identify trends and opportunities for improvement.
• Provide feedback to the Commercial manager to refine sales strategies and operations

Attributes

Proactive on tasks and prospective issues
Results driven
Good communication skills
Works well under pressure
Great teamplayer
Attention to detail
Well organized

Desired Experience & Qualification

• Grade 12
• Minimum 2-4 years in a similar position
• Business Administration Qualification (Advantageous)
• Computer literacy is must on: Excel, Word, Outlook
• Exp with Syspro is an advantage
• Experience in PPE would be advantageous
• MUST HAVE EXPERIENCE WORKING WITH CUSTOMERS WITHIN AFRICA – SHIPPING EXPERIENCE INTO AFRICA (NON NEGOTIABLE)

Should you not receive a response within 14 days of applying, please consider your application unsuccessful.

Package & Remuneration

R17K – R22K CTC Per Month + Commission