Internal Sales Coordinator

Introduction

Africa’s most successful and largest manufacturer and supplier of prefab and modular buildings for rent or sale are looking for a Rentals Superintendent to join their successful team.

Duties & Responsibilities

Design, Cost and Quote Customers

• Effective handling of customer inquiries/queries and liaising with clients telephonically & on email including but not limited to an existing customer data base list.
• Effective communication skills handling daily activities relating to transport contractors, logistics, procurement, and anything relating to an enquiry.
• Liaise effectively with managers regarding operational requirements on production/product and sales levels etc. on daily basis
• Responsible for general Sales Administration requirements, i.e., record keeping, order processing, order tracking, warranty queries, documents filling and anything relating to sales ISO procedure.
• Ensure clients expectations are met, specifications comply to requests and tenders are thoroughly analysed to include all inclusions and exclusions, specifically noting any exceptions and / or deviations.
• Attention to detail in all related activities, i.e., meeting required company standards / deadlines
• Submit timely, accurate, professional quotations and TurboCAD layouts to clients and support sales representatives with quotations, proposals, and technical information.
• Submit quotes within 24 – 48 hours, unless specialised.
• Budget quotes to be recorded in budget tracker and submitted within 24 hours.
• Assist with compilation of Tenders/Proposals/RFQ’s

Order Processing & Tracking

• Timeous processing of Works Orders
• Compiling Order Packs with all relevant documents
• Communicating delivery dates of units to clients on weekly basis if any changes
• Taking responsibility for the client until he/she has received delivery and is satisfied
• Conduct customer surveys
• Updating of internal logbooks according to tracking.

Liaising with Customers

• Assisting clients telephonically
• Assist with walk in client’s enquiries, factory tours and assist finance on customer accounts / follow up on outstanding accounts where necessary
• Conducting customer surveys
• Client visits with Account Managers

Order Processing & Tracking

• Be aware of procedures
• Understand and adhere to Job Descriptions and Work Instructions.
• Establish the requirements of the client and conform to them.
• Monitor the performance of sub-contractors as applicable.
• Develop the process in a controlled manner.
• Identify irregularities in the process and/or lapses in the system.
• Complete Corrective Action sheets.
• Recommend changes to processes and/or to the quality system.
• Advise relevant parties of changes made and actions required.
• Interrupt the process and implement corrective action(s).
• Monitor corrective action and ensure that it is followed through.

Ad Hoc

• Additional duties and responsibilities related to the position delegated by a superior from time to time.

Desired Experience & Qualification

MINIMUM EDUCATION:              

• Grade 12 (Matric)
• Sales & Marketing Diploma (Advantage)
• Advanced Excel Certificate

MINIMUM EXPERIENCE:

• Expert in Turbo-CAD
• Proven experience in sales (at least 3 – 5 years in similar position)
• Computer literate (MS Office)
• Construction costing

• MUST BE FULLY BILINGUAL – AFRIKAANS AND ENGLISH

KNOWLEDGE, SKILLS:

• Excellent TurboCAD skills
• Accpacc
• Computer literacy & proficient in MS Office
• Strong MS Excel
• Knowledge of CAD / Sage (Accpac)
• Driver’s License, self-reliant transport
• Telephone etiquette
• Ability to win customers over
• Basic principles of ISO Quality Assurance System
• Job descriptions and work procedure
• Written and Verbal communication
• Problem analysis and solving
• Ability to work under pressure and learn quickly
• Exceptional customer service oriented and organised
• Strong verbal and written communication skills
• Technical Minded
• Attention to detail
• Afrikaans Communication

BEHAVIOURAL COMPETENCIES:

• Tenacity
• Professional
• Deadline driven
• Accuracy
• Goal Orientated
• Approachable, honest and reliable
• Organised.
• Honest
• Energetic
• Approachable
• Target driven
• Effective
• Self-starter
• Team player with the ability to work independently within a pressurised environment and overtime when required

Should you not receive a response within 14 days of applying, please consider your application unsuccessful.

Package & Remuneration

R270K CTC Per Annum